Filters

Filters are used to search through the posts made by users. The console allows you to apply a variety of filters to posts in order to create saved searches or queues. Here is a list of supported filters:

Category	Options	Description
Actions	Approved Rejected Reviewed Spam Unflagged Disabled by flag Editor pick added Editor pick removed	This filter allows you to search for posts by action type, regardless of their current status. For instance, if you search for posts with an Approved action, you will see all the comments that at some point have been approved. This can be used to search for comments that have never been reviewed, or have been approved but are disabled. Approved: Comment was approved. Deactivated by Reports: Comment was automatically deactivated after reaching a configured report threshold. Note: This feature is enabled on request — contact your CSM to set a report limit. Dismissed Report: Comment was reported by a user, and a moderator disagreed with the report, allowing the comment to remain approved. Exclude Top Comment: Comment was selected as a "Top Comment" using Viafoura's bridging algorithm, and a moderator manually removed it from the selection. Featured: Comment was manually featured by a staff-level user. Featured Removed: Comment was unfeatured by a staff-level user. Pinned: Comment was manually pinned by a staff-level user. Pinned comments move chronologically to the top of the conversation. Rejected: Comment was rejected. Reincluded Top Comment: Comment was previously excluded as a Top Comment and a moderator has re-included it in the selection. Reviewed: Comment was reviewed by a human moderator. Spam: Comment was detected and tagged as spam by the spam filter. Unpinned: Comment was unpinned by a staff-level user. Unspammed: Comment was previously marked as spam and a human moderator reversed the decision.
Article URL	Article URL	Allows you to see posts that are made on any specific page. This can be used to hotlist certain pages and have all comments reviewed by a moderator.
Asset type	Image Comment	Allows you to search for all image or text posts made by users.
Automod outcome	Approved Rejected Spam Unknown Automod down	Allows you to filter comments by the decision the automated moderation system has made on the post. This can be used to search for all posts that have been Approved, but are disabled which helps you adjust the automod to be more accurate.
Content UUID	Content ID	The specific id of the post. Example "00000000-0000-4000-8000-01ce54f1bc58"
Container UUID	Container UUID	Filters by the unique identifier assigned to a content container.
Content Source	Comment Chat Ratings and Reviews Live Q&A	Allows you to search for posts made to specific Viafoura products. These are "Live Comments", "Live Chat", and "Live Stories"
Content Attributes		Top Comment: Comment was selected as a "Top Comment" by Viafoura's algorithm based on bridging attributes such as reasoning and nuance. Note: Contact your CSM to enable this feature. Currently available only in English. Featured Comment:Comment was manually featured by a staff-level user. Pinned Comment: Comment was manually pinned by a staff-level user. Pinned comments move chronologically to the top of the conversation. Is Reply: Comment was created as a reply to another comment. Is Question: Comment was submitted as a question in the Viafoura Live Q&A Tool. Is Answer: Comment was answered by a host in the Viafoura Live Q&A Tool.
Comment Status	Enabled Disabled Awaiting moderation Spam Community disabled Deleted	Allows you to search for posts based on their current status. Community disabled posts are the posts that have been disabled after receiving more flags than the configured threshold.
Comment text	Comment text	Allows you to search the posts for specific text. Can be used to monitor for specific brand, person's name, product name, etc.
IP Address	IP Address	Filters by IP address. Use this to include or exclude specific IP addresses to drill down to particular users.
Moderator Actions	Moderator ID	Can be used to search for all posts moderated by a specific moderator. In combination with the current status, you can search for all comments enabled or disabled by a moderator for training purposes.
Report Reasons		Filters by the reason a comment was reported. See [Reporting Reasons] for available options.
Tag Type	Proposed automod Flagged by user	There are two main tag types, ones that are added to the post by automod, and ones that are added to the post by moderators. This filter allows you to search through posts by the tag type. In combination with Comment status filter you are able to see the comments that are enabled, but flagged by users.
Organization	Site Name	Filters by specific sites within your organization to narrow your results.
User ID	User ID	Allows you to search for comments made by certain users. You can use this to setup searches for your most insightful users to feature their comments when applicable.
Date range	Sort by: Date created Last action Relative Time Date range	Allows you to filter the posts based on the creation time or the time the last action was taken on the post. Relative time allows you to set the length of time relative to the time it is now. For example, the last hour, the last 24 hours, etc. This will update every time to open the saved search or queue. Date range allows you to select a specific date range in time.

A combination of the above filters allows you to create a vast variety of saved searches or queues. If you need a specific filter that is not mentioned above, please contact your customer success representative.