Resource management is a challenge for many moderation teams as it is often unclear which articles, sections, or sites are busy in real-time. To address the issue Viafoura created customizable workspaces, designed to capture all posts that moderators need to attend to during their shift.
A workspace tile provides the high-level information needed to make resource allocation decisions.
1 - Name of the workspace
2 - Total number of items in the queues within the workspace
3 - Number of people actively moderating the queues (hover over the number to see a list of names)
4 - Last time the workspace was accessed
5 - Indicates if the workspace is shared and shows the owner on click
Follow the steps below to create and manage workspaces.
también disponible en español - Cómo administrar los espacios de trabajo
Workspaces are customizable, so reach out to Viafoura to see how you can create workspaces that best meet your needs.
Updated about 1 year ago