Resource management is a challenge for many moderation teams as it is often unclear which article, sections or sites are busy with activity in real time. To address the issue we have created workspaces. Workspaces are customizable and intend to capture all posts that moderators needs to attend to during their shift.
A workspace tile provides high level information needed to make resource allocation decisions.
1 - Name of the workspace
2 - Total number of items in the queues within the workspace
3 - Number of people actively moderating the queues (hover to see list of names)
4 - last time the workspace was accessed
5 - indicates if the workspace is shared and shows the owner on click
Follow steps below to create and manage workspaces.
Workspaces are customizable, so reach out to your Viafoura contact to see how you can create workspaces that best match your needs.
Setup queues to begin moderating posts.