Conversations

👍

Note

This version of our Conversations (version 3) tool is replacing the legacy Commenting tool

Introduction

The Conversations tool gives your audience a way to engage deeply with your content, your organization, and each other in their own voice. Using our industry-leading moderation system, the tool provides a civil environment for users to interact in real-time discussions while maintaining your brand image.

Installation

Step 1: Install the Viafoura JavaScript

The Viafoura Conversations tool requires the Viafoura base JavaScript to be installed on the page where the conversations are to appear.

<!DOCTYPE html>
<html>
<body>
...
<script type="text/javascript" async src="//cdn.viafoura.net/vf-v2.js"></script>
</body>
</html>

NOTE: it should be placed in the 'body' section.

Step 2: Install the Conversations Tool

Place the following code anywhere you would like a Conversations tool to appear on the page.

<div class="viafoura">
  <vf-conversations></vf-conversations>
</div>

NOTE: it should be placed in the 'body' section.

Step 3: Define Custom Parameters

You can customize how the Conversations tool displays and renders comments within your page using the following parameters.

Name

Type(s)

Default

Notes

vf-container-id (*required)

String

The container ID of the current commenting tool.

It's recommended to implement the container ID as a metatag on the page. Please refer to our documentation on Container IDs for more details on the purpose and use of Container IDs.

limit

Number

10

Defines the number of comments that are initially loaded before paginating.

Accepts: 1-100.

pagination-limit

Number

10

Defines the number of comments that are loaded when the user clicks to load more comments.

Accepts 1-100

reply-limit

Number

2

Defines the number of replies that are initially loaded for top-level comments.

Accepts: 0-100.

pagination-reply-limit

Number

10

Defines the number of replies that are loaded when the user clicks to load more replies.

Accepts: 1-100

sort

String

newest

Defines the sort order for top-level comments (not including replies).

Accepts one of:
newest
oldest
num_likes_desc
num_replies_desc

featured-tab-active-threshold

Number

3

Defines the minimum number of "featured" comments that are needed to automatically load the "Featured Comments" tab as default.

first-promo-position

Number

2

Defines where the first ad positions can be inserted. Default is between the 2nd and 3rd comments.

promo-interval

Number

7

Determines how much space to place between ad positions. Default is that they will appear every 7 comments.

initial-height

Number

null

Determines the initial widget height (in pixels). The component can increase if the user clicks on "View More Comments".

A typical CMS Example (your meta-tag interface may be different):

<meta name="vf:container_id" content="995" />

The Conversations widget will be activated once the code snippets have been embedded on the page it is intended to appear on.

Step 4: Implement the On-Site Notification Tray

The Viafoura Conversations tool requires that the On-Site Notification Tray is also implemented on the page.

The On-site Notification Tray acts as a personalized newsfeed for users to view all of their notifications for interactions the community has made with them. Replies to a user's comment, comment likes, new followers and push notifications pertaining to topics the user has followed are all housed here.

To implement the On-site Notification Tray, simply add the Notification Bell on the page.

❗️

The Notification Tray is Required for the User Experience

The Conversations widget includes several call to actions and buttons, such as "follow", "login/signup", "post", "reply" and others that rely on the Notification Tray to be implemented and available on the page.

Failing to implement the Notification Tray will result in a broken user experience.


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