User Ban
Overview of user ban options and their effects on community engagement.
Ban Type | Can the user Post | Can the user log in to Viafoura | What User Sees | What Public Sees | What Moderators See |
|---|---|---|---|---|---|
Full Ban | ✗ | ✗ |
| Existing posts remain visible from prior to ban. | No new activity from this user while banned. |
Full Ban + Hide Posts | ✗ | ✗ |
| No posts from this user — all historical posts are hidden. | All historical posts will be hidden, however “Content Removed” will appear for any comments of theirs that have received replies.  |
Post Ban | ✗ | ✓ | Can log in and like/dislike. Banned message shown on submit — cannot post or report.  | No new posts from this user while banned. | No new content from this user while banned. |
Hide Posts (Ghost Ban) | ~ | ✓ | Comment appears to post normally — shown as active (not Pending Review). The user believes it was published.  | No posts visible from this user — all current and historical posts are hidden.  | Posts visible in Console/Backend Moderation only, with a 'THIS USER HAS BEEN BANNED' label.
|
Banning Users
The Admin Console allows you to apply different types of bans on the user. These bans are:
- Full ban: prevents the user from the ability to log in to Viafoura, therefore they cannot engage in anyway with the comment section
- Post ban: allows the user to log in and like/dislike content, they do not have the ability to post new content to the site or to report comments. In order to apply a post ban, you will need to turn off the toggle on the "Fingerprint" option, located just below the "Ban Type" menu.
- Full ban and hide posts: In addition to fully banning the user, this ban type hides all the posts they have previously published on the site.
- Hide posts only (ghost): Allows the user to engage as usual, but no one else will be able to see their content.
Displaying the ban message to end userWhen issuing a ban, moderators have the option in the moderation console to include a custom message that can be shown to the users when they try to log in but are not allowed because of the ban.
Please note that in order to display this message to end user, additional code customizations are required. Review the documentation on how to display the ban message to end users.
Viewing Banned Users
You can view all the users that have been banned in Viafoura Admin under the Users page, then select "BANNED" from the menu on the left.
Updated 6 days ago