Queues are where moderators spend most of their time in. They are designed to increase moderation velocity and accuracy. Here are some of the main features of queues:
Queues are dispatched: dispatching allows multiple moderators to work on the same queue. If a moderator is inactive for more than 4 minutes, the posts are re-dispatched to another available moderator.
20 items at a time: each queue shows 20 items sorted by the time the last action on the post was taken. Oldest first. This ensures oldest posts are moderated first.
Posts disappear once processed: queues are similar to to-do lists. Once a decision is made on a post, the post is removed from view.
Live update: the number of posts that match a queue filter is displayed alongside the queue. This number is updated every 30 seconds to give real time update of the status of the remaining items.
Quick submit capability: to increase moderation velocity, we have introduced a quick submit feature that allows moderators to submit the position of the queue they have processed quickly.
1 - Unprocessed: number of posts with suggested (yellow) tags
2 - Enabled: number of posts with no tags and status other than enabled
3 - Disabnled: number of posts with red tags and status other than disabled
4- Reviewed: posts with no tags and status of enabled + posts with red tags and status of disabled
Updated 6 months ago