New User Queue (NUQ)

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Please contact your dedicated Customer Success Manager or [email protected] to enable this feature

Heres How it Works

The default probation period is 24 hours.However, you can choose anywhere from 1 hour to 168 hours (1 week).
Upon activation of NUQ, any new user who registers a profile on your site with Viafoura will be placed in the “probation period”, which means that all content they post will immediately be tagged for Review for a human moderator to check. Please note after the probation period has passed the tag wont automatically be removed, these still need to be manually reviewed by a human.
You can then have a new “Awaiting Moderation” queue set up that includes only these new users’ comments, allowing your moderators to take a closer look at the new users on the site to determine whether they are legitimate commenters or if they are problematic users who are making repeat accounts.

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Note
New User Queue starts counting as soon as a user registers or creates a Viafoura account, not when they post their first comment. So if a user's first comment comes after the probation period has already ended, it won't go through the NUQ.

Heres How to Set-Up

In the console create an additional "Awaiting Moderation" Queue and add the filter Tag: New User from the drop down menu . All filters should be pre-populated except Tag: New User

Rename this queue "New User Queue" to help you differentiate

In your original "Awaiting Moderation" queue please exclude Tag: New User as shown in the screenshot below. This will ensure you're reviewing the new users exclusively in the New User Queue