My widget is not showing up. What did I miss?

A common issue clients have during the initial install is various Viafoura widgets not showing up on pages.

Please follow this quick checklist, to ensure your install is correct:

1. Your site/domain needs to be allowlisted

As part of your onboarding process all domains are allowlisted, but in the event that one has been missed or a new domain has been added to your portfolio, please contact us and ask that the domain to be allowlisted.

2. Container-ID is missing

Please keep in mind, Container IDs are mandatory to enable our widgets to load
They can be set at the article level, or the widget level and are unique for each article/instance (see below code example)

<vf-conversations vf-container-id="unique-article-id"></vf-conversations>

Please make sure that container-id is present in your embed code.

RELATED LINKS:
https://documentation.viafoura.com/docs/container-ids
https://documentation.viafoura.com/docs/live-stories-1#it-requires-a-container-id-or-unique-id-to-be-available-to-the-page

3. You might be using an ad-blocker

Some aggressive ad-blockers can degrade Viafoura's widget performance, through disabling most of our core widget functionality. If possible, consider using a more flexible ad-blocker, or make an exception for your particular domain.

RELATED LINKS:
https://documentation.viafoura.com/docs/how-does-viafoura-work-with-adblocking-plugins

4. Something else in your site/environment is blocking our widgets

In this case, please submit a support ticket, with as much information about your site/environment/server as you can share - and our team will get back to you right away.


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