Troubleshooting: Guest Host Access (Live Q&A)

If you've been added or invited as a guest host for a Live Q&A event but don't see host controls or host privileges, your existing login session may be conflicting with the account associated with your host invitation.

How to resolve it

Find the magic link included in your Live Q&A host invitation. If needed, a site admin/staff user can use Copy Magic Link from the host settings.
Copy the full magic link.
Open a new Incognito or Private browsing window.
Paste the magic link directly into the browser and open it.
You should now be recognized as the invited host and have access to the appropriate host controls.

Using a private browsing window starts a fresh session without using an account that may already be signed in on the site.

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Important Note
Guest Host access issues can occur if an invited guest host creates or signs into a regular account on the publisher's website after their guest host magic link was created. Guest Hosts with existing site accounts prior to being added to the event are unaffected.
The guest host account associated with the magic link is created on Viafoura's side and contains the host privileges for that Live Q&A event. If the same person later creates or signs into a separate account through the site's normal registration flow, the two accounts may currently be recognized as separate users.
As a result, opening the Live Q&A magic link while signed into the regular (non host) account may prevent the expected host controls from appearing. Opening the original magic link in an Incognito or Private window ensures the session uses the account associated with the host invitation.

Still don't have host access?

Confirm that:

You're opening the full magic link, rather than navigating directly to the Live Q&A page.
The magic link has not expired. If it has, ask a site admin/staff user coordinating the event to resend the host invitation or provide a new magic link.
The magic link's URL and query parameters have not been modified or removed when opening or redirecting to the page.

If the issue continues after trying the magic link in a private browsing window, contact Viafoura for assistance.